Kuendruel is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Kuendruel may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
Name, job title, and other professional details
Business name and business details
Contact information including mobile number and email address
Demographic information such as age, gender, preferences and interests
Other information relevant to customer profile making and/or offers
Read borrower users’ SMS, contact list, mobile device information, location etc.
What we do with information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Inclusive credit rating
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links t other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Control your personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Opt Out Policy
Except with respect to essential communications regarding the services we provide and accounts such as transaction confirmation and password change messages, we allow users to opt out of receiving e-mail messages from us. Newsletters, announcements, and other e-mail messages that we send to a group of customers or users, other than essential communications regarding the services we provide and accounts, include instructions for opting out of future similar communications. We do not send e-mail messages to users on behalf of third parties.
We shall timely address and attempt to rectify any discrepancies and grievances of our users pertaining to the sensitive personal information furnished by them. For this purpose, we have designated a 'Grievance Officer' whose details will be updated before the launch.
The Grievance Officer shall redress the grievances of the users furnishing the information within one (1) month from the date of receipt of the grievance. If the complaint/dispute is not redressed within a period of one month, the participants may appeal to Consumer Protection Unit of Royal Monetary Authority of Bhutan (RMA).